Who we are
123 Roofing com LLC d/b/a 123 Roofing ("123 Roofing," "we," "us") connects homeowners with independent licensed roofing contractors and coordinates their roofing projects. You can reach us at privacy@123roofing.com, at 321-321-3211, or by mail at 5526 Force Four Rd, Edgewood, FL 32839.
Information we collect
Information you give us. When you request bids, book a site visit, use our chat, call, or text us, we may collect:
- Your name, mobile number, and email address
- Your property address
- Details about your roof and project, such as the issue, roof type, roof age, and timeline
- Photos you choose to upload
- Appointment times you book
- The content of messages, chats, and calls with us
Information collected automatically. Our hosting provider and the tools that run our forms, booking calendar, and chat automatically receive basic technical information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. These tools may use cookies or similar technologies that are needed for the forms and chat to work, for example to save your progress on a form. We do not use advertising cookies, and we do not sell information collected this way.
Partial form entries. If you start our bid request form and stop before finishing, the contact details you entered may still be saved so we can follow up about your request.
Payment information. We do not collect payment card or bank account details through this website.
How we use your information
- To respond to your request and contact you about your roofing project
- To schedule, confirm, and remind you about site visits
- To prepare your project for bids and coordinate with contractors
- To provide customer support and handle warranty requests after a job
- To keep records, prevent fraud and spam, and protect our services
- To improve our website and services
- To comply with the law
How we share your information
We do not sell your personal information. We share it only as described here:
- Contractors. We share the project details a contractor needs to prepare a bid or visit your property, such as your property address, roof details, and photos. We share your contact details with a contractor only as needed to coordinate your project.
- Service providers. Companies that host our website and run our customer management, scheduling, chat, email, phone, and text messaging tools process information on our behalf and may not use it for their own marketing.
- Legal and safety. When required by law, legal process, or to protect the rights, property, or safety of our customers, us, or others.
- Business transfers. If our business is sold, merged, or reorganized, your information may transfer to the new owner under this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Text messages
If you check the consent box on our forms or chat, you agree that 123 Roofing com LLC may contact you by call and text, including automated messages, at the number you provided about your roofing request. Checking the box is required to submit our online bid request form. If you would rather not agree, you can call us at 321-321-3211 to request bids instead.
- What we send: messages about your request, such as follow-ups, appointment confirmations and reminders, and project updates.
- How often: message frequency varies based on your request.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time to stop receiving texts. We will send one message confirming you have opted out.
- Help: reply HELP for help, or call 321-321-3211.
- Carriers are not liable for delayed or undelivered messages.
Your choices
- Texts: reply STOP to any text.
- Email: use the unsubscribe link in any marketing email.
- Calls: ask us during any call to stop calling you.
- Access, correction, and deletion: email privacy@123roofing.com or call us to ask what information we hold about you, to correct it, or to delete it. We will honor your request unless we need to keep the information to complete a project, handle a warranty, or meet a legal obligation.
How long we keep information
We keep your information as long as needed to handle your request, support any project and its warranty period, and meet legal, tax, and recordkeeping requirements. After that, we delete it or make it anonymous.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other sites
Our website may link to sites we do not control. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Material changes will be posted here before they take effect.
Contact us
Questions about this policy or your information: email privacy@123roofing.com, call 321-321-3211, or write to 123 Roofing com LLC d/b/a 123 Roofing, 5526 Force Four Rd, Edgewood, FL 32839.